Explanation of Why This Conversation is Good for the OET Speaking Exam:

1. Relationship-Building:

   • The doctor begins the conversation with a warm greeting and expresses sympathy for the patient’s discomfort: “I’m sorry to hear that you’ve been experiencing this.”
   • This helps to establish a good rapport and a trusting relationship.

2. Understanding and Incorporating the Patient’s Perspective:

   • The doctor acknowledges the patient’s concerns about hearing loss and scuba diving, addressing these worries directly: “It’s understandable to be concerned,” and “For now, it’s best to avoid any activities that involve pressure changes.”
   • This demonstrates that the doctor is listening to and addressing the patient’s specific concerns.

3. Providing Structure:

   • The conversation is structured logically, explaining the diagnosis, the reason behind the symptoms, and the treatment plan step-by-step: “From what you’ve described…,” “We’ll start by prescribing…,” and “Take the antibiotics as prescribed.”
   • Clear structure helps the patient understand the situation and what to expect next.

4. Information-Giving:

   • The doctor provides detailed and clear explanations about the condition, the cause of symptoms, and the treatment: “The pain you felt was likely due to the pressure build-up from the infection.”
   • This ensures the patient is well-informed and can make educated decisions about their health.

5. Reassurance and Support:

   • The doctor reassures the patient about the prognosis and the treatment plan: “The small central perforation usually heals on its own and shouldn’t cause permanent hearing loss.”
   • Reassurance helps to alleviate the patient’s anxiety and fosters a supportive atmosphere.

6. Encouraging the Patient’s Involvement:

   • The doctor involves the patient in the decision-making process by explaining the reasons behind avoiding certain activities and the importance of follow-up: “We’ll make sure everything is healing properly.”
   • This empowers the patient and encourages active participation in their health management.

7. Managing Patient’s Emotions:

   • The doctor handles the patient’s worries about hearing loss and diving with empathy and calm explanations, helping to ease the patient’s fears: “For now, it’s best to avoid any activities that involve pressure changes.”
   • Effective emotional management ensures the patient feels heard and supported.

8. Summarizing and Closing the Conversation:

   • The doctor summarizes the next steps and offers further support if needed: “Take the antibiotics as prescribed, avoid pressure-changing activities, and follow up with me after completing the medication.”
   • Summarizing provides clarity and reassurance, ensuring the patient leaves with a clear understanding of the plan.

Overall, the conversation is empathetic, clear, and supportive, aligning well with the OET speaking criteria and demonstrating effective communication skills essential for healthcare professionals